JivoChat

Iowa Web Hosting is an affiliate for the outstanding JivoChat Live website chat program. We have tested most of the leading applications on the market and have found JivoChat to be the only program available to meet our needs.

Its a reality, online users prefer texting and messaging over talking on the phone. Are you missing leads because you are not providing a service that today’s customers are looking for?

One of the key requirements in our search for the perfect live chat system was something that had a robust desktop “agent” application that would allow our customers staff (agents) to use it from anywhere without setting up agent accounts on the customers websites. This worked flawlessly and gave us some additional functionality we really were not expecting.

Iowa Web Hosting can install the JivoChat free version which gives you a lot of functionality at no cost, or the pro version which has premium features that most companies with a serious online presence would want.

Something website owners need to understand is if your visitors are confused when looking around your website they will often leave and try to find a website that they understand better.  So why not engage with them and send a friendly message saying “Hello, is there anything I can help you with today. Do you have any questions?”

We can assure you this does work because within 30 minutes after installing a demo version on this site we had a visitor from Van Meter find our hosting page and from there they clicked our about us page and then went and looked at our design page.  We had a proactive invitation “trigger” set and the visitor was presented with a message saying “Hi, do you have any questions I can answer for you today?”.  Within 5 seconds the visitor responded asking if we really were a local Iowa business and if we could provide the service they desired.  The next day we had a new customer who transferred his domains and WordPress site to our company. Its been a great relationship with weekly updates and maintenance with them.

The system could not be easier to use and runs silent in the background on your agents PC, Mac or even mobile device. This allows them to continue to work on their computer as well as talk to customers on the phone. If they step away from their desk and the application shows no activity, the application goes into away mode. If you are a single agent operation it will switch to  leave a message or if other agents are available it automatically transfers to them.

JivoChat works with WordPress, Shopify, Bitrix24, Magneto, amoCRM, ecwid and Joomla. Installation can be done in a few minutes on your website and just a few more minutes setting up your agent control panel features.

The pro version of JivoChat has an additional 20 features. One of our favorites is chat invitations which allows you to start the engagement process.  Other features include quick phrases (canned responses) which answer common questions or give standard information. Other pro features include agent photos, file sending, watching customer activity including their typing as they respond to you, go on break, google analytics integration and reports showing your agents performance. Click here for full list of Pro vs. Free differences.

Sound expensive?  Surprisingly its only $10 per agent per month when billed annually.  Most customers find that JivoChat pays for itself in the first few days. So how much is a new customer worth to you?  JivoChat is automatic so if you dont have time to interact with customers you can just go offline and take a message.  Could not be easier.

 

Frequently Asked Questions

How many websites can I install JivoChat onto? You can install JivoChat onto unlimited websites for no extra fee.

What will happen when the 14-days demo expires? You can buy a license to keep the professional features, or you can continue to use the chat in a basic free mode with less functionality.

Do you provide customer service agents? No, we do not – we only provide the software for your agents to use.

Can my visitors chat with me from their mobile devices? Yes, all modern mobile browsers are supported including Google Chrome and Safari.

What are the available payment methods? We accept credit cards and PayPal. If you cannot pay with these options, please contact us for alternate payment options.

Can I stop using the paid version at any time? Yes, absolutely! There are no contracts to sign so you can downgrade to the free version anytime.